Programs for Experienced Managers
make your voice heard
Line managers need to connect their staff to the organizational mission or purpose, align them behind the overall business direction, and ensure each individual is confident in their role and responsibilities. The impact of poor communication on staff can be significant, damaging, and far-reaching.
Delivery
In person or online – up to 8 participants
Timing
4*2 hours module or tailored to your needs
Language
ENGLISH
Presenting Strategy
Course Structure Highlights
The big picture
- What is the ideal amount and level of information to be shared with senior stakeholders?
- What is your “WHY”?
- What is your narrative to convince your audience to buy into your strategy?
The audience
- Do you know your audience?
- Are you aware of their pain points, their problems, questions, needs, goals?
- Do you have a strategy on how to connect with them?
- Do you know how to answer their challenging questions?
Structure of presentation
- What is the most effective way to structure a strategy presentation?
- What is an effective information hierarchy?
- What are your key messages?
Are you credible?
- Do you truly believe in your strategy?
- Is your personality and message aligned?
- Are you conscious of the first impression you give?
Your English
- What’s the difference between language and communication?
- How can you turn your nervousness when using English into positive energy?
- What are some impactful phrases and expressions to turn your message from good to great in a second?
After the training you’ll be able to
- Phrase your strategy in a very clear and powerful way
- Identify your key messages and emphasize them effectively
- Structure your presentation with the right balance of high-level information and detail
- Understand senior stakeholder mentality and answer their challenging questions
- Understand your strengths and build on them to become confident in English
The 8 Fundamental Principles of Negotiating
Course Structure Highlights
Understanding the difference relationships make
- Why is managing relationships the key skill to up our game?
- Why is it important to map the relationship system at the table?
- Why is it essential to create equal relationships?
- How can we present ourselves as an equal partner when negotiating with someone more powerful?
1. Focus your energy within your circle of influence
- Why is it important to have a mindset of safety and self-worth, even in mission impossible scenarios?
- How focusing on our circle of influence helps us to keep up a winner attitude?
2. It’s about give and take
- Negotiating is essentially bargaining, where a balance is created by “sharing the pie.” How can we apply this mindset in every aspect of the game?
3. Maintain equality
- What is our state of mind at the table? Are we the Parent, the Adult, or the Child?
- What are the inner voices of these roles? How do they impact the development of a negotiation?
- How can we recognise that we have fallen back into Parent or Child mode? How can we switch back to Adult mode?
4. Own your behaviour
- How can we train our mind to read the dialogue expressed by behaviours?
- What are the 7 basic postures and body language tricks you need to learn and practice?
5. Your words create reality
- How can we change the emotional setting by your choice of words?
- Why is it vital to build trust and create the desired feelings and attitudes about your important themes and messages?
- How can we use language to control the direction of a session?
6. Overcome emotional triggers
- How can we identify our emotional triggers?
- What are your 5 most sensitive emotional buttons?
- Why is it important to recognise these and how can we avoid being influenced by raising our awareness?
7. Have a game plan for each process stage
- What are the benefits of process-oriented thinking in strategizing
- What are the main process stages of a negotiation?
- What are the milestones and evaluation points?
8. Solution-Orientedness
- How can we defuse anger bombs by communication?
- What are the fundamentals of navigating out from problem space and into solution space?
Stay true to your values
Our values reflect what is most important to us and enable us to work in service of how we want to be perceived by others. They help us develop and maintain a strong and accurate sense of ourselves. Staying true to ourselves during the negotiation will enable us to create value by exploiting the invisible force of personality to drive visible results.
After the training you’ll be able to
- Understand the basics of skilled negotiating
- Identify the relationship structure of negotiations
- Create leverage by re-setting unbalanced power structures
- Develop awareness of your personal resources as negotiators
Handling Conflicts
Course Structure Highlights
Developing a conflict resilient mindset
- If left unchecked, issues can escalate. A lack of urgency sends a clear message that leadership isn’t actually engaged.
- Why is it essential to create a culture around feedback and self-awareness, where difficult conversations aren’t so hard?
- What are the risks of feedback-aversion, all or nothing thinking or a deviation from the norm or rationality in judgment?
- How can we take the lead, point out the issue and initiate the resolution process by demonstrating respect for all those involved?
- Why should we set ground rules — such as respect, listening to the other person’s story, and consideration with an open mind?
Determining the underlying need
- How can we look beyond the positions people take and focus on the real interests that underlie these positions?
- Why should we understand the proverbial „bottom of the iceberg”; showing us a person’s real motivations and needs?
- How does exploring these interests pave the way toward integrative solutions?
Defining the problem
- How can we avoid the three pitfalls of talking about conflict – becoming defensive, shutting down or going on the offensive?
- What are the techniques to allow the parties to look strictly at the information gathered through observation?
Empowering to express feelings
- How to use questions to elevate the thinking of the parties involved?
- What are the coaching techniques we can use to facilitate a solution arising from thoughtful responses?
- How to refocus those in conflict towards what they have in common — such as shared values, our organization’s higher purpose or creative risk-taking — to help them reset their collective compass and get back on the path of collaboration?
Finding solutions to satisfy needs
- How can we learn to look beyond deciding which person is right or wrong and remain neutral and be impartial arbiters?
- What is the power of looking first for needs rather than solutions?
- Why is it important to set the goal of reaching a solution that everyone can live with?
- How can we generate multiple alternatives?
- What are the ways to determine which actions will be taken?
- How can we make sure that the involved parties buy into actions?
After the training you’ll be able to
- Create a culture around honesty and feedback
- Facilitate a conflict resolution session
- Use questions and communication techniques to achieve a workable solution
Requesting Approval
Course Structure Highlights
The “why”
- We tend to dive into the operative details of the business case too quickly and too early before the whole concept or idea is bought-into by our senior stakeholders.
- How can we create an impactful ”why” that will set the scene for our business case?
The structure
- When we want our stakeholders to ”open their wallets”, they all have very specific considerations and points of views that need to be addressed.
- The later we address these pain points in our business case the more frustrated they might become during our presentation.
- How can we structure our thoughts in a way that will ensure the buy-in on the receiving end?
- How should we talk about the benefits, risks and opportunities of our case in the right balance using the right communication?
Credibility
- People will follow others if they come across as credible and passionate.
- How do we become credible for senior stakeholders?
- Do we have our facts straight?
- Do we believe in what we want them to believe?
- How can we find our internal resources to inspire others and get buy-in from them for our ideas?
Answering difficult questions
- Ideally, we should be aware of the tough and challenging questions we might be getting at the end of our presentation.
- The best approach is to address these early on in our speech so we come across prepared and professional and demonstrate the ability to understand our audience’s questions and concerns.
After the training you’ll be able to
- Create an approval request with a storyline and context that helps create enthusiasm and potential buy-in from stakeholders
- Speak passionately and with energy about something you believe in
- Understand your stakeholders’ pain-points and objections and have answers to those pro-actively in your presentation
- Answer challenging questions professionally and confidently without losing control of your agenda
Commanding the Stage
Course Structure Highlights
How we stand affects our standing with audiences
- Do we really inform audiences about aspects of our confidence, professionalism, and enjoyment of speaking before we even utter a word?
- How do we take control of our listeners; listeners who are primed for the presentation?
- How do we enable them to pick up practical information about us the moment we walk on stage or prepare ourselves to speak at that board table?
- How can we increase our stage presence by techniques used by actors?
Why we need to ’enter’ our performance space
- The use of space is a critical element of nonverbal effectiveness in public speaking. How can we embrace the physical and mental effort needed to own the stage?
- How can we increase our impact by considering which part of our performance space we’ll occupy at different stages of our address?
- What is visual variety?
- What is message retention?
What it means to command a stage
- Our performance space is just that; whatever its dimensions. It may be an actual stage, a seat at the board table, or just a small open space at the front of the company’s conference room.
- Whatever the size, it’s ours. How do we stand tall, step into, and fill it with the honest and passionate physical expression of what we’re about to say?
After the training you’ll be able to
- Integrate body and mind: combine the physical and mental effort needed to command the stage
- Apply acting techniques to allow for a good performance
- Improve your stage presence by expressing physical honesty and boldness of performance
Storytelling
Course Structure Highlights
Our followers are wired to be story listeners
- Why should we learn to connect people first to our prospects, then get down to business?
- Why are we hard-wired to receive information primarily through shared experiences?
- What is the business relevance of storytelling?
- How do leaders and brands use storytelling to engage the brain and make meaning?
The building blocks of a story
- What is the breakdown view of my favorite story?
- What is a story arc?
- What are the stages of a story?
- What is character?
- How do we connect with character?
- How does conflict calibrate emotions and help to understand complex ideas?
- What are the levels of story perception?
- How can we tap into the fact that when we imagine something it activates the same part of our brain as if we’re actually seeing it?
The must-haves of your story toolbox
- What types of strategic stories should we have in stock to persuade and influence?
- How can we convey a big idea by a “Purpose Story?”
- How can we illustrate how others overcame a similar problem and had a successful outcome by an “Example or Proof Story?”
- How can we offer a change-idea by a “What If?” or “Imagine …” story?
- How can we use Cautionary stories, Teaching stories, Inspirational stories, and my Everyday stories to be more relatable our audiences?
How to deliver a story
- How can we make sure our audience will listen from the moment we start talking?
- How do we know they have bought the idea?
- How do great storytellers manage attention span, message retention, surprise and authenticity?
- And how can we find our voice as a storyteller?
After the training you’ll be able to
- Build up your story toolbox
- Use storytelling to give meaning and create connections
- Deliver presentations via storytelling
WHAT
What Makes Our Program Special?
Living laboratory
Simulations applied to your real-life business challenges
Measurable Success
From a skill to a habit adopted
Inspiring Sessions
Taking you out of your comfort zone
Win-Win
Creating value both for you and for business
Schedule a Free Consultation Today
Are you ready to influence through authentic communication as a business leader? As a HR Lead, do you want to support connecting communication and business efficiency? Contact us today.